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The Key to Attracting and Retaining a World-Class Team
Have you ever worked with a General Contractor that seems to have a revolving door of Superintendents? Have you experienced a project that had not one, but two or three Sups cycle through before the job was done? At Wyatt Management, we've worked hard to break the code on building a world-class team in the office and in the field.
A recent article by Jeffrey Severts, EVP Strategy and Chief Marketing Officer of FTD Companies, cited 4 key traits of great managers which perfectly encapsulate Wyatt Management's philosophy for attracting and retaining a world-class team.
1. Hire talented people
Many contractors make the mistake of hiring not the best, but instead the cheapest talent they can find. We've learned the hard way that the cheapest labor pool only costs you and ultimately your clients in the end.
2. Treat them respectfully and trust them to do their work
Good managers know that once you hire real talent, let them know you are there to support them and then get out of their way and let them do their job. When a Project Manager tries to do the Superintendent's job, things never work out well. That's why we promote a culture of teamwork, trust, and collaboration from the office to the field and back.
3. Encourage a culture of transparency and integrity
At Wyatt Management, you won't lose your job for making a mistake, but you could if you aren't willing to admit it. On our weekly Superintendent calls, we encourage everyone to share not only what went well on their job, but any pitfalls that came their way so that others can avoid them in the future.
4. Reward those who do the best work and make the whole team better
Research shows that employees who don't feel adequately recognized for their work are more likely to leave. We know positive feedback for a job well done goes a long way in cultivating a team that strives to go the extra mile for us and our customers.
At Wyatt Management, gone are the days of hiring a warm body, giving them a hard hat and a set of plans, and hoping they could bring the job home. Now, we invest in our people and we arm them with the tools and processes they need to perform to their true potential and deliver exceptional results for our clients.